heroal Support

Building expertise together

Sustainable knowledge building and support are an important key to success. At heroal, we ensure that you are always one step ahead in terms of expertise. Our technical consultants and the various consulting services offered by heroal application engineers provide practical and competent support in your company. You also receive the best possible support from heroal online, as all important documents and relevant information are available at all times in the heroal Communicator.

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Your advantages

Comprehensive consulting service

Your personal contacts will advise you on all technical issues and important operational processes from marketing to manufacture.

Support on site

heroal application engineers will advise you on site, in your company or on the construction site.

Online availability

You can also count on heroal’s online availability. All important documents and information are available in the heroal Communicator at any time and from any location.

Our services at a glance

Our services in detail

heroal Communicator

Would you like to have access to important documents, product information or installation instructions at any time? In the heroal Communicator, heroal's online working environment, you have access to all relevant documents, technical information, BIM and CAD data as well as installation instructions and videos at any time and from any location. You also get important news and product updates relating to your company and your product areas directly via the Communicator news. In addition, the regularly published Communicator newsletter gives you a summary of important information. The heroal Communicator also ensures that you can quickly get in touch with your personal contact person, who can assist you and answer any questions you may have about heroal systems.

heroal Communicator >

Brochures and videos

On our website you will find a comprehensive collection of brochures, technical leaflets and videos. The brochures and leaflets can be downloaded and used on a tablet, for example. Our videos show interesting reference projects, offer practical installation instructions, comprehensive product presentations and an insight into heroal services.

Brochures and videos >

Technical consulting

Do you have any question about heroal’s range of products? Do you need support with planning or using your software? Then get in touch with our Technical Support Centre (TSC). heroal employees are available via a central hotline from Monday to Friday, 7.00 am - 5.00 pm (Friday until 3.00 pm) to answer all your technical questions. In addition to specific product topics, our experts can also advise you on special topics such as fire and smoke protection, full accessibility, or thermal insulation. Write an email to / , or call 0049 5246 507 5090 (FTF) / 0049 5246 507 5080 (RSR), to reach our technical support team.

Application engineers

Do you need a manufacturing plan, a production audit of heroal systems, a product introduction on site, or an expert opinion on some building elements? Our application engineers will advise you in your production facility or on the construction site. They also provide support with building physics issues such as sound insulation and thermal insulation, provide feasibility studies, write statements for CE labelling and prepare tests required for special building projects or special designs. Please contact your sales representative directly.

Manufacturing Advice

Would you like to enhance your company's manufacturing efficiency, quality, performance and customer satisfaction while at the same time reducing the use of natural resources? heroal application engineers will work with you to develop a customised concept for the entire production chain - from customer enquiry to invoicing. They offer advice on the best fabrication of heroal systems, help with the selection of suitable machines and production tools and work with you to find suitable digitalisation strategies for order processing. We also offer a comprehensive manufacturing concept, that takes the use of available space, material flow and ergonomic aspects into account.

Architects’ support

At heroal, consultants for architects will guide you through all phases of construction planning. They are pleased to answer any questions you may have about windows, doors, curtain walls, roller shutters, sun protection and roller doors. We offer architects as well as specialist planners and investors a dedicated team of experts who will give you detailed advise on heroal systems and building physics issues. heroal is your reliable partner for all questions relating to the building shell and will support you both in the planning phase of your project and in project management.

Architects’ support >

Explore the heroal Communicator now

The versatile and convenient functions of the heroal Communicator optimally support your work and help you to save time. Ask for your personal access code now, and benefit from updated documents and current product information as well as heroal news and personal support.

Join us! Become a heroal Partner or Dealer

Your customers will know about your commitment to quality thanks to the “powered by heroal” label. Take advantage of targeted support for your company. As our partner, you will become an important part of the heroal brand, which means maximum support for your business.

  • Personal support by responsible field sales team
  • Best-in-class solutions with uncompromizing quality
  • Individual system and software training
  • First-class technical support
  • Individual marketing support, including website building

heroal Dealer

You sell and install roller shutters or sun protection solutions and want to include already fabricated heroal Ready elements?

Become a heroal Dealer >

heroal Partner

You are a fabricator of roller shutters or sun protection solutions and want to include heroal products in your portfolio?

Become a heroal Partner >